Solved: LMS Error

subashmbi · ‎08-16-2009

Dear All,

[Fri Aug 14 00:00:00 2009] ERROR(247): D:/backup.LOCK file exists

Most probably another backup process is running

[Fri Aug 14 00:00:00 2009] Backup failed: 2009/08/14 00:00:00

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Sat Aug 15 00:00:00 2009] ERROR(247): D:/backup.LOCK file exists

Most probably another backup process is running

[Sat Aug 15 00:00:00 2009] Backup failed: 2009/08/15 00:00:00

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Sun Aug 16 00:00:01 2009] ERROR(247): D:/backup.LOCK file exists

Most probably another backup process is running

[Sun Aug 16 00:00:01 2009] Backup failed: 2009/08/16 00:00:01

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Regards

Subash.c

Joe Clarke · ‎08-19-2009

I was getting there, but I was hoping perhaps you had a good backup to avoid losing any portal customizations you may have done. In any event, I'm glad it's working.

View solution in original post

Joe Clarke · ‎08-16-2009

You should not do backups to the root of a drive. Create a subdirectory under D:\ (e.g. D:\lmsbkup), and configure that directory to be your backup directory. If backups still fail, post the entire dbbackup.log.

Joe Clarke · ‎08-16-2009

FYI, the bug for not using a root directory for backups is CSCta77845.

Lucien Avramov · ‎08-16-2009

1) On the Windows Services change the CiscoWorks Daemons to manual.

2) Restart the server.

3) Delete the file backup.LOCK

4) Change the CiscoWorks Daemons to automatic.

5) Restart the server and check with a new backup.

Else, attach dbbackup.log file

subashmbi · ‎08-17-2009

Hi,

after i followed these steps, i am getting different error.

HTTP Status 404 - /cwportal/html/cwhp/cwhp.applications.do

Joe Clarke · ‎08-18-2009

This is not a valid URL. How exactly did you launch CiscoWorks? Do you get the portal if you manually enter the URL:

/cwportal/c/portal/login

subashmbi · ‎08-18-2009

Hi Clarke,

http://86.36.71.22:1741/cwportal/c/portal/login

after login i am getting these below error Apache Tomcat/5.5.17.

HTTP Status 404 - /cwportal/html/cwhp/cwhp.applications.do

--------------------------------------------------------------------------------

type Status report

message /cwportal/html/cwhp/cwhp.applications.do

description The requested resource (/cwportal/html/cwhp/cwhp.applications.do) is not available.

I am attaching the screenshots.

Regards

Subash.c

Joe Clarke · ‎08-18-2009

Did your NMSROOT drive run out of space? Do you have a known good backup available?

subashmbi · ‎08-19-2009

Hi clarke,

I followed these below steps,it is working.

1. Stop the daemons:

C:\>net stop crmdmgtd

2. del CSCOpx\MDC\tomcat\webapps\cwportal\db/portal.* d:\ , ( I prefer to move them to another directory out of NMSROOT;)

3. Then copy CSCOpx/MDc/tomcat/webapps/cwportal/db/orig/*

to CSCOpx/MDC/tomcat/webapps/cwportal/db

5. Restart the daemons:

C:\>net start crmdmgtd

Regards

Subash

Joe Clarke · ‎08-19-2009

I was getting there, but I was hoping perhaps you had a good backup to avoid losing any portal customizations you may have done. In any event, I'm glad it's working.