Voice Recording Solution for CUCM 7.x

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Aug 16th, 2009
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Dear Cisco gurus,


My client wants Automatic Recording (24x7) on their new Cisco CUCM 7.1 network. Is there any official list of 3rd party Voice Recording solution that is supported by CUCM 7.1?? Would be great if you could provide the brand name and version.


I have spent ages on this but couldn't get anywhere... would be greatly appreciated if anyone can shed some light on this.


Thanks heaps for your help.

Hunt

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iptuser55 Mon, 08/17/2009 - 01:01
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You can try Nice, we have it working with SIP trunking and BIB however you need to be aware of the CTI limitations- Each line you monitor is a CTI connection as officially Cisco only supports 2500 connections you need to be think about the total number of lines, multiple DN appearances etc. You can install additional TSP SW on the Nice servers as it is this which registers to the CTI manager and so the 2500 limit, we investiagting with Nice about multiple TSP SW but in a big cluster you are limited to 8 (CTI Managers) x 2500 connections, lines

mohamed-gheta Mon, 08/17/2009 - 03:19
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You should try VPI

http://www.vpi-corp.com/

You can integrate through SIP trunk with CUCM 5.x and above

We installed it with many customers and they have VPI good support

Customers staisified with product and we as partner satisifed with provider support, installation procedures and product management

There is ETALK (another good VR)but it is v. complex in installation and you will not get good support, but once the system installed you will get v. good VR system as well

taherudin Mon, 08/17/2009 - 08:21
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Dear Mohammed


Thanks for it, lets try on this for demo if need more help i will ping to you


Thanks once again

Taher

mohamed-gheta Mon, 08/17/2009 - 10:55
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Please feel free to contact me if you need further help


You are more than welcome


gftvandevere Mon, 08/17/2009 - 06:49
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Witness has a very good reputation. Calabrio is currently doing contact center only recording, but they're revising it so it will do any phone.


Telrex has a system known as Call Rex which works, but it's a major pain in our environment, and we have support issues so I wouldn't put a recommendation on it.

stafford.slater Wed, 08/19/2009 - 00:16
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Hi Hunt,


Could you answer a couple of questions,what size of installation are you looking at and how many sites are involved?


Would your customer require extension side recording or trunk side recording? Do you want to use SPAN/RSPAN or Dual Media Streaming?


I have had much experience with Verint (Witness Impact 360)voice recorders as this is Cisco's recomended partner but there are better solutions out there dependant on the answers to the above questions.


Kind Regards


Stafford

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