Subscriber CCM Service Restart automatically

Unanswered Question
Aug 16th, 2009
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Hi Support,


We are having one Publisher and 2 Subscribers with version 7.1.2.20000-2. We observerd that, after 10-15 days the CCM service of only one Subscriber restarts automatically . We have collected the Syslog & Alarm logs and we are getting the below error:

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Aug 11 13:15:21, KCMCS02, Error, Cisco CallManager, ccm: 7220: Aug 11 07:45:21.211 UTC : %CCM_CALLMANAGER-CALLMANAGER-3-CallManagerFailure: Indicates some failure in the Cisco CallManager system. Host name of hosting node.:KCMCS02 IP address of hosting node.:10.50.1.11 Reason code.:3 Additional Text [Optional]: Cluster ID:KCMCS01-Cluster Node ID:KCMCS02, 5886


Aug 11 13:15:21, KCMCS02, Error, Cisco CallManager, ccm: 7221: Aug 11 07:45:21.212 UTC : %CCM_CALLMANAGER-CALLMANAGER-3-CallManagerFailure: Indicates some failure in the Cisco CallManager system. Host name of hosting node.:KCMCS02 IP address of hosting node.:10.50.1.11 Reason code.:3 Additional Text [Optional]:CCM Intentional Abort: SignalName: PublishRetryAfterTimer, DestPID: PublishEPA[2:100:81:13] Cluster ID:KCMCS01-Cluster Node ID:KCMCS02, 5887


"


Does anyone faced this problem? Is there any solution for this?


Need help...

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mohamed-gheta Mon, 08/17/2009 - 03:24
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You have to make sure that you did't get any error during the installation

If this is possible I recommend you to open TAC with Cisco or retry to install it again

Vaijanath Sonvane Mon, 08/17/2009 - 05:31
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Hi Mohamed,


During upgrade of the Subscriber we got one error (attached Screenshot). But we checked the upgradation logs through CLI and it shows successful upgrade.





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mohamed-gheta Mon, 08/17/2009 - 05:56
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Hi Vaijanath,


If you didn't get this error during installing the first subscriber then you have to reinstall this subscriber again as I don't like getting any error during installation phase


If you got this error during installation of the first subscriber (which I doubt) and it is working fine then you have to open TAC with Cisco


Wish to hear from you


Vaijanath Sonvane Mon, 08/17/2009 - 06:52
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Hi Mohamed,


I think there is no error(indicated by screenshot)during the installing because the cli logs clearly indicates the successful upgrade. At present I have enabled the traces after this issue. We will chek once the issue reproduces. Need your suggestion...

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