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Cisco 7970G Troubleshooting

Unanswered Question
Aug 17th, 2009
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I am having a problem with a Cisco 7970G VoIP phone...when I power it up the mic button flashes red, then the green speaker button comes on for about 10-15 seconds. After that the speed dial buttons start cycling, at first the top two buttons flash orangish-red (one at a time) and then the buttons just start flashing green repetitively one at a time from top to bottom.


The phone display illuminates and shows the Cisco logo with a box in the lower right corner with a check mark in it. The display never advances and the speed dial buttons just alternately flash green until I unplug the phone.....seems like the boot cycle might be corrupted.


Can anyone confirm?

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paolo bevilacqua Mon, 08/17/2009 - 04:42
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Your phone is trying to re-load firmware.


When connected to a CM or CME it would re-initialize itself.


You can also do that with the firmware files and a DHCP/TFTP server like tftpd32.

kirbyw001 Mon, 08/17/2009 - 05:22
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I have the tftpd32....just need to figure out where to get the firmware files. Thanks for the response.

paolo bevilacqua Mon, 08/17/2009 - 07:31
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