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Cisco 7970G Troubleshooting

kirbyw001
Level 1
Level 1

‎08-17-2009 12:36 AM - edited ‎03-15-2019 07:23 PM

I am having a problem with a Cisco 7970G VoIP phone...when I power it up the mic button flashes red, then the green speaker button comes on for about 10-15 seconds. After that the speed dial buttons start cycling, at first the top two buttons flash orangish-red (one at a time) and then the buttons just start flashing green repetitively one at a time from top to bottom.

The phone display illuminates and shows the Cisco logo with a box in the lower right corner with a check mark in it. The display never advances and the speed dial buttons just alternately flash green until I unplug the phone.....seems like the boot cycle might be corrupted.

Can anyone confirm?

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paolo bevilacqua
Hall of Fame
Hall of Fame

‎08-17-2009 04:42 AM

Your phone is trying to re-load firmware.

When connected to a CM or CME it would re-initialize itself.

You can also do that with the firmware files and a DHCP/TFTP server like tftpd32.

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kirbyw001
Level 1
Level 1
In response to paolo bevilacqua

‎08-17-2009 05:22 AM

I have the tftpd32....just need to figure out where to get the firmware files. Thanks for the response.

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paolo bevilacqua
Hall of Fame
Hall of Fame
In response to kirbyw001

‎08-17-2009 07:31 AM

You are welcome, please remember to rate useful posts with the scrollbox below.

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