CVP Busy Tone

Unanswered Question

Hi,


how can I play back a busy tone with CVP to the caller ?

In some scripts we do not want to play back any wave files when for example no agents are available, instead we will play back a busy tone.

The busy tone should not be played back as a wave file from CVP in the way that the call will be connected, because in that case the caller has to pay for the call.


If I use a release, than no busy tone is played and the call is disconnected, so the customer may think that something with the dialed number is wrong and will try again.


thanks Markus


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Overall Rating: 4.5 (2 ratings)
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andrew.higgins Fri, 09/11/2009 - 14:19
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>CVP establishes the switch leg, which (I thought) would have told the carrier that the call was answered.


IIRC CVP with H.323 connects the call as part of the switch leg setup as you said. CVP with SIP does not.

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