I have users that are in the same pickup group yet can not pickup a call to another phone once they place their current phone call on hold.
Is this not a feature you can use?
Example: User is on the phone with a call. Puts that person on hold and tries to retreive the call to another users desk via the Pickup softkey. They can not get the call that is going to tha other users desk.
This works just fine as long as someone is not on hold.