Dear Cisco gurus,
My customer found that even though they delete the agents off from their UCCX + delete the End User off from their CUCM, their ex-agents still shows up on CRS Historical Reporting.
Is there any way to delete these agents from Historical Reports??
My client is using UCCX 5.0(2)SR01_Build053 & CUCM 220.127.116.110-13.