speech connect

safety2008 · ‎08-18-2009

Any one using this option with unity 5.0. and what is involved in getting it online? i.e. seperate server etc. are you happy with it?

thank you

Christopher McAlpin · ‎08-18-2009

Speech Connect does require a seperate server. For more information, see the overview section of the Installation and Administration Guide for the Speech Connect for Cisco Unity Feature

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/speech_connect/installation/guide/cuscigx.html

safety2008 · ‎08-19-2009

thanks Chris!

pwaehner1 · ‎10-01-2009

We are using it with Unity 4.2. I would say out of all the enchancements that we have made to our system this is the best. We have about 4000 hits a month to the speech server and we only have about a 1000 user base.

safety2008 · ‎10-02-2009

Thanks for getting back to me..may i ask do you use it strictly for names? or do you mix departments in with them. we are about to sign off on it and i think some here are getting the feeling of using it aa a simplified IVR..

thanks again

pwaehner1 · ‎10-02-2009

We use it for names only.