IPCCx 4.1(1)Enhanced, separate server.
Is it possible to ring a group of agents at the same time, similar to broadcast in CCM line groups.
Also is it possible to flag an agent back to 'ready' state after RNA. Or is it possible to change the system time for Auto ready after RNA?
If the system parameter is set for the agent to go back to ready in the case of an RNA the call will continually be presented to the same agent until the caller hangs up. The system still sees the agent as longest idle. I wish this parameter was not offered. It has caused me lots of trouble but the business does not want to change it.