Unity Express - CUE, Application Mode CallManager not Express

Unanswered Question
Aug 18th, 2009

Anyone know how to change the "application mode" of CUE to CME and not CCM? Is this based on the license? I have a CME and not CCM and somehow the config got set for CCM, even though I have done a clean install.

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Overall Rating: 0 (2 ratings)
Markus Schneider Tue, 08/18/2009 - 08:11

Try a 'software install clean' of the CCM license file. That's what defines what mode it's in.

mknepper Tue, 08/18/2009 - 08:14

Problem is I don't have an license file. The NME module came preloaded with software and license, but I ran into problems and had to reinstall which erased the contents of the NME disk.

Rob Huffman Tue, 08/18/2009 - 08:49

Hi Mark,

On the upper right-hand side of this page search all Cisco.com for;

cue license

You will see the various files "specific" to either ccm or cme. In the examples below you would use number 2;

Download Software for : cue-vm-license_12mbx_ccm_7.0.2.pkg

Download Software for : cue-vm-license_12mbx_cme_7.0.2.pkg

Hope this helps!


MehmetKaya Tue, 06/22/2010 - 06:53

ı add this (Download Software for : cue-vm-license_12mbx_ccm_7.0.2.pkg) with software install clean command and my problem was solved.

cue# show software licenses
Installed license files:
- voicemail_lic.sig : 12 MAILBOX LICENSE
- ivr_lic.sig : NULL IVR LICENSE

- Application mode: CCM
- Total usable system ports: 6

Voicemail/Auto Attendant:
- Max system mailbox capacity time: 840
- Default # of general delivery mailboxes: 5
- Default # of personal mailboxes: 12

- Max # of configurable mailboxes: 17

Interactive Voice Response:
- Max # of IVR ports: Not Available

- Max installed languages: 2
- Max enabled languages: 2

jpoplawski Thu, 02/23/2012 - 11:25

Thanks for the help guys, saved me a call to TAC.

I ran through initialization and couldn't specify MWI or anything.  Got on-site, looked into it, CCM mode it is!

Swapped, reloaded, onto more installation tasks.




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