CER 7.0 Apache Error

Unanswered Question
Aug 18th, 2009
User Badges:

CER HA 7.0.1.10000-5


When attempting to update the syslog server field thru the CERAdmin interface, I get an Apache error everytime. This error only occurs on the System>Cicso ER Group Settings. I can update all other pages.


I've reset the SNMP Master Agent service. Could other SNMP configs elsewhere affect this method?


HTTP Status 500 -


--------------------------------------------------------------------------------


type Exception report


message


description The server encountered an internal error () that prevented it from fulfilling this request.


exception


javax.servlet.ServletException: com/cisco/jtapi/extensions/CiscoJtapiVersion

org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:293)

org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161)



root cause


java.lang.NoClassDefFoundError: com/cisco/jtapi/extensions/CiscoJtapiVersion

com.cisco.e911.server.telephony.TelephonySubsystem.getCiscoJtapiVersion(TelephonySubsystem.java:238)

com.cisco.e911.systemadmin.E911AdminModel.CheckForParche(E911AdminModel.java:3190)

com.cisco.e911.systemadmin.E911HandleServerGroupConfig.handle(E911HandleServerGroupConfig.java:182)

com.cisco.e911.systemadmin.E911AdminServlet.handleEverything(E911AdminServlet.java:1188)

com.cisco.e911.systemadmin.E911AdminServlet.handle(E911AdminServlet.java:90)

org.webmacro.servlet.WMServlet.doRequest(WMServlet.java:251)

org.webmacro.servlet.WMServlet.doPost(WMServlet.java:230)

javax.servlet.http.HttpServlet.service(HttpServlet.java:709)

javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

sun.reflect.GeneratedMethodAccessor96.invoke(Unknown Source)

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

java.lang.reflect.Method.invoke(Method.java:585)

org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)

java.security.AccessController.doPrivileged(Native Method)

javax.security.auth.Subject.doAsPrivileged(Subject.java:517)

org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:275)

org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161)



note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.



--------------------------------------------------------------------------------


Apache Tomcat/5.5.17

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
bbenner Tue, 08/18/2009 - 11:06
User Badges:

Couldn't restart Tomcat thru the Control Center (Tomcat Stop/Start/Restart buttons were greyed out). I had to restart thru the CLI which did the trick. Problem solved.

Actions

This Discussion