Outbound Dialer - High amount of No Ringback

matthewpage · ‎08-18-2009

Hi All

Currently running two dialers pumping out about 30,000 records dayily. Out of these only about 4,000 actually get to voice.

Looking at the reporting i can see there are alot of calls failing because of No Ringback.

I would have expected all calls to be failing if it was getting no ring back from the gateways/Dial peers.

Any ideas what can cause that or more detail on what it actually means?

THANKS,

Matt

Riccardo Bua · ‎08-20-2009

Might be you are placing those calls too quickly, try modifying the throttling parameters, refer to the admin guide on it.

Regards,

Riccardo

matthewpage · ‎08-20-2009

Hi Riccardo

It is set following the SRND which is a count of 10 and time of 2. Would you suggest bringing the count down to 5? Or increasing the time?

Thanks,

Matt