08-18-2009 12:52 PM - edited 03-14-2019 04:29 AM
We recently rebuilt an older IPCC 3.5.4 server that went down. The Contact Center Supervisor wants it to automatically record all agent calls. Manual recording is working. How can I accomplish this?
08-24-2009 04:51 PM
The automatic recording of calls by agent can be done by creating a CAD Workflow in Desktop administrator.
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