how to configure Operator?

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Aug 18th, 2009
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Hi,

I already configure the cisco default AutoAttendant but when I press "0", the call just hang up.

I don't know what is wrong.

Is that I haven't configure the Operator?

Can anyone tell me what I need to do for solve this problem?

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daljeetsingh1_2 Wed, 08/19/2009 - 02:34
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Below are the simple steps to configure Auto Attendant, hope you have done all this.


1) Identify if this is a "forwarded" or a "direct" call. You can check

this using the "Call Viewer".

2) Now, that if you have identified this call either as forwarded or a

direct call, then go to the respective (Forwarded/Direct calls) under the

"Call Routing" menu.


3) Lets assume call is "forwarded", then create a forwarding rule with

"Dialed No" as 4000 (or whatever you see in the call viewer). Now, if you

see at the bottom you may see what action need to be taken on this i.e:

whether you want to send it to a Call Handler or a subscriber.

4) Just in case you want caller to hear the company greeting other than

the "opening greeting" (default), create a Call Handler and record the

greeting you want when the callers call.

Note: Make sure you record the greeting under the greetings tab, the one

on the profiles tab is nothing but just a name greeting.

IMPORTANT: This is a scenario where all the calls coming from outside i.ea caller dialing a PSTN number to reach the company, and all the calls are

routed via Unity and then phone.

5) Now, when the company greeting is played, do u want the call be routed

back to the phone after giving a caller an IVR type option to dial 1, 2,3 or

something like that.... In such a case, configure all the "Caller Input" on

the same "Call Handler" that has the company greeting, or else in the

"Greetings" tab itself, make sure under "Greeting Options" drop down everything is disabled... standard will be default that you can change (will

be greyed out).

Note: You can specify the phone number as you want. You can specify that number as that of a Hunt Pilot on the "CallManager" or even a DN of a

physical phone (softphones/communicators included obviously)


HTH

MaungSanYu Wed, 08/19/2009 - 21:25
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Hi daljeetsingh1,


1) You tell me to check "forward" & "direct" call using "Call Viewer" but I don't know where to check. Am I checking at Telephony-services or CiscoUnityExpress?


2) You want me to go to "Call Routing" menu. Where will that menu be?


I need to tell that I am using Cisco 2821 router with Telephony-services Ver 7.0 & CUE 7.0 .


thanks,


SanYu

MaungSanYu Thu, 08/20/2009 - 21:59
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Hi,


When I go to the link you gave me for "Configure and Manage the Cisco Unity Express System Auto Attendant ", I am not seeing "Greeting Management Call-in number" at " Voicemail > Call Handling screen".


Can you tell me what is wrong?


Thanks

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