Change in agent's peripheralnumber...

Unanswered Question
Aug 19th, 2009

We have a call agent who's AgentID/peripheralnumber was accidentally changed to a supervisors. We have changed it back, deleted the agent account and re-added it with a new peripheral ID, but the agent keeps getting the supervisor desktop view when logging in. Anyone ever seen anything like that before?

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Overall Rating: 3 (1 ratings)
htarra Tue, 08/25/2009 - 06:11

After changing the Agent ID or peripheral number you need to cycle the PG.

jackmach33 Tue, 08/25/2009 - 06:13


thanks for the reply. We tried that already, the problem still is happening.


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