Tommer Catlin Thu, 08/20/2009 - 12:34
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The are called Callhanders in Unity

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/dom/5xcusag040d.html


Id recommend creating a call flow diagram to understand the requirements and how to build it.


For example, outside caller dials 555-1212, this rings phone x4000 4 times, then rolls to Unity.


Unity picks up x4000 and plays call handler xyz.

option 1 marketing (transfer to steve)

option 2 sales (transfer to Call Handler Sales)


Sales Call Handler

Option 1

Option 2


etc

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