UCCX 5.0 - Backup stuck in Initializing

Unanswered Question
Aug 21st, 2009
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When I try to perform a manual backup on UCCX 5.0, it gets stuck in "Initializing".


I don't get any BACKUP_FAIL error code. It just gets stuck in that cycle...


(See attachment MCVD.log for the log messages)


Any ideas?


Thanks in advance.




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tim.moomaw Mon, 08/24/2009 - 07:01
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I know I had a similiar issue with UCCX 7.0(1) and had to apply a SR which addressed the problem. Not sure if there is any relevant 5.0 SR fix...

Rui Carlos Antunes Wed, 08/26/2009 - 05:31
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Hi. Thanks for the reply.

Can you tell us what was the UCCX 7 SR that you used to solve this issue?

After your post, we verified that we have a customer, with UCCX 7.0(1)Build186, with the same problem.

Thanks for your help.

Rui Carlos Antunes Thu, 08/27/2009 - 11:04
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I applied 7.0(1) SR03 Build011 on the 7.0(1) Build186 UCCX, and the problem still persisted...

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