CAR problem

Unanswered Question
Aug 21st, 2009
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Hi,


I have problem with accessing CAR web interface. I got this error:


HTTP Status 500 - Internal Server Error


type Exception report


message Internal Server Error


description The server encountered an internal error (Internal Server Error) that prevented it from fulfilling this request.


exception


java.lang.NullPointerException

at com.cisco.art.general.GenUtil.getLocale(GenUtil.java:1513)

at LogonServlet.doPost(LogonServlet.java:138)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:260)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:527)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)

at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2396)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)

at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:170)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)

at org.apache.ajp.tomcat4.Ajp13Processor.process(Ajp13Processor.java:458)

at org.apache.ajp.tomcat4.Ajp13Processor.run(Ajp13Processor.java:551)

at java.lang.Thread.run(Unknown Source)


Apache Tomcat/4.1.12



I tried to reinstal CAR, I removed ard database from SQL, and every time the same error. I got login screen when I go to https://10.0.32.100/art/Logon.jsp, but with every password I got the above error.

When I log on Call Manager publisher server and from there I try to login I don't get logon screen, I got the above error.

I have found this bug CSCeg52386.

I have done upgrade to 4.2(3) version and still have the same problem.


What I cad do next?


Please help,


Regards,

Vlaho

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