Conference calling to an external keeps dropping

Answered Question

Hi,

Recently we have discovered that conferncing of an external number keeps dropping that particular call. Conferencing internally is fine however the external calls keeps getting disconnected.

It is an h323 gateway. If you want I can send the sh run configs.

Any ideas?

I have this problem too.
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Correct Answer by Jaime Valencia about 7 years 3 months ago

add the voice class codec on the voip dial peers

HTH

java

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Jaime Valencia Fri, 08/21/2009 - 06:39

Probably codec issues, if you're using SW CFB it only handles G711.

H323 by default uses G729 unless configured to do otherwise.

HTH

java

if this helps, please rate

Correct Answer
Jaime Valencia Fri, 08/21/2009 - 07:06

add the voice class codec on the voip dial peers

HTH

java

if this helps, please rate

Jaime Valencia Fri, 08/21/2009 - 09:41

I have no idea of your dial plan or call flow, so...

HTH

java

if this helps, please rate

karthi.sd Wed, 09/09/2009 - 03:58

hi,

Did u find out what the problem is ?

Am facing the same problem...Can you pls explain me what you did to fix this pls.

shiv

a.gooding Thu, 09/10/2009 - 17:02

just an input fellow trini :). are the calls being disconnected immedaitely or are they proceeding and then dropping after a while...if its the latter then it may not be codec but as Jaime was indicating we will need a little more to go on to find the exact cause of the issue. Of course dont post anything ip addressing etc that you think would be a security issue

sivakumar.kvp Thu, 09/10/2009 - 21:55

Thanks for your reply..

Its a Codec problem and the issue has been resolved :)

many thanks

shiv

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