Unity 4.0

Unanswered Question
Aug 21st, 2009

where are the voicemails stored in unity or Microsoft exchange

I have this problem too.
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Bradford Magnani Fri, 08/21/2009 - 07:00

If your Unity server is partnered with Microsoft Exchange, messages are stored in the Exchange mailboxes, not on Unity.


thornmw2007 Fri, 08/21/2009 - 07:08

Thank you Brad, My 4.0 Unity is "linked" \ partnered with MS Exchange, in terms of, via Unity I add users by selecting "import from exixting Exchange user"..so this means my vm's are stored in Exchange mailboxes?....then If I disable windows account can i at least play msgs from my physical 7940 phone or not? just not via outlook?

Bradford Magnani Fri, 08/21/2009 - 07:14

Yes, mail is always stored on the mail store (either MS Exchange or Lotus Domino, in your case MS Exchange). You shouldn't need to disable any accounts, I'm not sure what you're trying to accomplish. But, yes, once you import the Users into Unity, they will be able to listen to their voice mail over the phone.


thornmw2007 Fri, 08/21/2009 - 07:22

ok and sure, now what if that user windows account get disabled or even deleted, could they listen to the voicemail via the 7940 phone. I realize they couldn't play vm from Outlook client (account disabled) but could they use the "messages" button on 7940 and listen there or since acct is disabled this wouldnt work either? some people are retiring etc and are thru with e-mail network access, etc but need the phone \ vm for a few more days

Bradford Magnani Fri, 08/21/2009 - 07:28

Unity requires a user account/mailbox in order to store messages. If this mailbox gets deleted, then Unity will not work as it will not have anywhere to store the messages anymore. Unity requires that the user exists in AD and has a mailbox. If you simply disable the user from being able to access emails via outlook, that may or may not affect Unity functionality, I haven't tested that myself.


thornmw2007 Fri, 08/21/2009 - 07:38

Ok and thank you. We were not deleting mailboxes, just disabling the Windows account. You happen to have a good article link or briefly could you say where the setting(s) that partner Unity to Exchange. I am not changing anything just want a high level view of if I didnt have exchange or lotus, etc. where are the vm stored then. Then once integrated with a enterprise e-mail where the partnership is formed, is Unity told to send to exchange server, in other words what is the order of events, caller leaves vm, next, next, next, etc Do you happen to have this high level flow of events ..just high level not detailed

Bradford Magnani Fri, 08/21/2009 - 07:59

For general overview; you may want to read the Unity Design Guides which cover most of what you're looking for:


You may also want to look into the Deployment and Solutions Guide preview at:


Mailstore requirements:


Flat out, Unity requires either Exchange or Domino to store messages; they are not stored anywhere else. If you don't have those, you don't have Unity subscribers.

Installation Guides:


Hope that helps,



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