Speed dial option not available on user options web page

Answered Question
Aug 21st, 2009
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I do not have a speed dial option available on the user options web page. I can configure speed dials successfully in CM Admin and they work. I do have the Fast Dial option. (CM 6.1.2) "Show Speed Dial Settings" is set to True in Enterprise Parameters. Is there another place to enable this feature?

Correct Answer by balasundaram.k_2 about 7 years 8 months ago

Hi,


Just want to understand the issue clearly.


Are you not seeing the speed dial button as highlighted in the attached snapshot?


Thanks,

Bala.


Please rate if the post helps!!



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htarra Thu, 08/27/2009 - 07:25
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What service pack is installed in CM and what phone load you are using? Can you also try to update the speed dial from another phone and see if this is the only phone having this problem?


mlien5701 Thu, 08/27/2009 - 13:41
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CM - System version: 6.1.2.1000-13

Phone - SCCP41.8-4-1SR2S

Problem occurs on other phones


Hope this is what you are looking for.


Correct Answer
balasundaram.k_2 Fri, 08/28/2009 - 00:34
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Hi,


Just want to understand the issue clearly.


Are you not seeing the speed dial button as highlighted in the attached snapshot?


Thanks,

Bala.


Please rate if the post helps!!



Attachment: 
mlien5701 Fri, 08/28/2009 - 07:30
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Hi Bala,


Your snapshot helped me to determine what was wrong. I have a Remote Destination Profile coming up as the initial device name when opening up the Device settings. I can see and use the Speed Dial option successfully when selecting the phone device. Was confused since Fast Dials show up on the main menu selection while Speed Dials are under the specific device.


Thanks,

Mike

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