paolo bevilacqua Fri, 08/21/2009 - 14:00
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Is your a call center ?

Disable auto-answer and set a short ring time before calls goes to next in group.

You will be able to unanswered calls pulling statics from the system.

oquinones Fri, 08/21/2009 - 14:10
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Yes it is a call center. The call center plataform is Genesys.


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