user notification before autoawnser ip phone 7960

Unanswered Question
Aug 21st, 2009

is there any way to configure a notification to the end user that a call is being received before the autoawnser picks up.

I have this problem too.
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Paolo Bevilacqua Fri, 08/21/2009 - 14:00

Is your a call center ?

Disable auto-answer and set a short ring time before calls goes to next in group.

You will be able to unanswered calls pulling statics from the system.

oquinones Fri, 08/21/2009 - 14:10

Yes it is a call center. The call center plataform is Genesys.


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