Nested AA in UC520

Unanswered Question
Steven Smith Fri, 08/21/2009 - 14:02
User Badges:
  • Gold, 750 points or more

Could you be more specific about what they are looking to do?  It would good to know what the behaviour during the week, weekend, and closed hours.

Relized this was to vague. Sorry


Here's what they want to do.

Main incoming number comes into AA 1

AA 1 uses aa_sbcs_v02.aef script


Support Dept - Item 2 on AA 1


Mon - Fri -


Biz hrs 0830 - 1730 -  goes to Hunt 501

Closed to Hunt 501 VM


Sat - Sun


Biz hrs 0830 - 2100 -  goes to Support cell phone => this is a cell that is given to the Weekend On call Support Tech

Closed to Hunt 501 VM


Tried Creating 2nd AA and schedule. Then had AA 1 use "call other number' to access it via its extension. Recordingworked but numbers didn't

Steven Smith Wed, 09/09/2009 - 10:14
User Badges:
  • Gold, 750 points or more

Sorry for the late reply, but I don't think what you are looking for is possible with this script.  There are options for opened and closed, and the times can change for open and closed, but the actions must be the same for each AA.  You could do what you are asking for using a script editor, but that is not supported by TAC or here either.  You could find some answers by sending an email to [email protected]

Actions

This Discussion