TUI support for Unity 4.x or 7.x

Unanswered Question
Aug 23rd, 2009

Dear all,

Can Unity 4.x or 7.x support Serenade, Aria, Octel or Avaya Audix TUI?



I have this problem too.
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rob.huffman Mon, 08/24/2009 - 05:56

Hi Mike,

If you are trying to Map the TUI Keys so they are the same as an Avaya/Octel (7 Delete, 9 Save etc. etc.) Try using Optional Conversation 1 :)

For example, the options offered by the Cisco Unity standard conversation (the telephone user interface, or TUI), and the key presses used to accomplish tasks, may be different from what users are accustomed to using. As an alternative to the Cisco Unity standard conversation, some customers may want to activate Optional Conversation 1 (the ARIA-like conversation available in Cisco Unity) so that Cisco Unity subscribers hear message-retrieval menus that more closely resemble the choices they are familiar with. However, other menus-those that outside callers and Cisco Unity subscribers use to send and manage messages, as well as the menus that subscribers use to change their Cisco Unity settings-are the same as those in the Cisco Unity standard conversation.

Hope this helps!


lindborg Mon, 08/24/2009 - 08:13

Just as a follow up - Unity and Connection also offer Custom Key Map conversations (3 or 6 of them depending on the version you're running) that you can assign users. this gives you pretty granular control over key mapping options and which features are available to which users - Optional 1 is like Aria - to a degree - there are different revs of Aria of course and differences across releases - more often than not sites that want to map a specific release they are used to should use the Custom Key Map utility to "tweek" a key mapping to their tastes. You can start by importing all the Optional 1 conversation mappings and then adjust from there as desired.


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