Call Transfer issues Hipath - Callmanager

eduestme2 · ‎08-24-2009

I have the following flow of calls:

Scenario A

1- Ext. 5678 (IP) from Siemens hi-path receives one call from pstn.

2 -Ext. 5678 puts on hold and try transfer the call to 2199 (7912G) from Callmanager. When 2199 is busy and the field "Forward Busy Internal" or "Forward Busy External" within "Call Forward and Call Pickup Settings" is configured to transfer to ext. 2754 that is busy too, the callmanager responds Cause i = 0x819F - Normal, unspecified or Special intercept, call blocked group restriction;

Scenario B

1 - Ext. 5678 (IP) from Siemens hi-path receives one call from pstn.

2 - Ext. 5678 puts on hold and try transfer the call to 2199 (7912G) from Callmanager. When 2199 is busy and the field "Forward Busy Internal" or "Forward Busy External" within "Call Forward and Call Pickup Settings" is "default", the Callmanager responds "Cause i = 0x8591 - User busy"

The problem is that in scenario "A" the 5678 does not hear the busy tone and Lost the call from pstn and the call to extension from callmanager (2 Call Legs).

In scenario "B" the Hi-Path extension 5678 hears the tone of busy and recuperates the call normally.

Exists a workaround to callmanager answer "busy" on scenario B or is the Default behavior?

Cause i = 0x819F - Normal, unspecified or Special intercept, call blocked group restriction is like Busy?

The topology is attached.

Tks!!

gogasca · ‎08-25-2009

I see your email, been pretty busy these days here,

What is the exact cucm version, and IOS versions.

Can you upload cucm sdi,sdl traces and gw debugs from cisco side.

Thanks

eduestme2 · ‎08-26-2009

It follows in annex a file with more details.

Thanks for all!

eduestme2 · ‎08-26-2009

Faria Lima's site 62.102.96.17

na-basf-sao2a-sao-am>sh ver

Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 12.4(12c), RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Fri 13-Jul-07 03:05 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

na-basf-sao2a-sao-am uptime is 18 weeks, 3 days, 21 hours, 21 minutes

System returned to ROM by Reload Command

System restarted at 23:42:53 CEST Sat Apr 18 2009

System image file is "flash:c2800nm-spservicesk9-mz.124-12c.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco 2821 (revision 53.51) with 251904K/10240K bytes of memory.

Processor board ID FTX1236A25K

4 FastEthernet interfaces

2 Gigabit Ethernet interfaces

DRAM configuration is 64 bits wide with parity enabled.

239K bytes of non-volatile configuration memory.

125440K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

Demarchi's Site: 62.102.96.18

na-basf-sao1a-spl-am#sh ver

Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 12.4(12c), RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Fri 13-Jul-07 03:05 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

na-basf-sao1a-spl-am uptime is 26 weeks, 2 days, 8 hours, 6 minutes

System returned to ROM by Reload Command at 10:57:16 UTC Mon Feb 23 2009

System restarted at 12:00:05 CET Mon Feb 23 2009

System image file is "flash:c2800nm-spservicesk9-mz.124-12c.bin"

Network configuration file is "tftp://168.125.7.206/11045-2.push"