have a little issue here.. i need to configure Auto Attendant in unity Version 22.214.171.1240-337. when you call AA first standard Opening Greeting plays, and if you don't take any action greeting transfers you to Operator. there is a slight delay between played sound and transferring action. i need this delay to be more than standard. who can i change this time between greeting and transferring call to the operator?
and secon quest.
how can i make this: when somebody calls from outside how i can send call directly to the unity? i mean my companies outside number is xxx yyyy, and when i call from outside this number i need call to be transferred to Auto Attendant
thanks for your soon reply fellow!
1. Create a new CTI route point in CCM (Device > CTI Route Point).
2. Give the route point a DN and in DN configuration, give the DN a voicemail profile and check the box to Forward All to Voicemail.
3. In Unity, under Call Management > Call Handlers, find the call handler. On the Profile page, assign the call handler an Extension (same as the DN created above).
You should now be able to dial the DN and hear the greeting for the call handler.
Hope this helps.