has anyone ever modified the IPPA-Service? -> There are some limitation in the daily work for the agents. For example "transfers and conference". Beacause the XML-Page is always pushed to the phone, the softkeys for theese functions are in the background. The only way to manage is via the ServieURL-Button.
But i would prefer a more simple way. Perhaps it is possible to deaktivate this pushing?
thanks in advance,