CME B-ACD, No Prompt-Just Mute

Answered Question
Aug 25th, 2009
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Hi Folks, got a problem and need ur help.

I have the following configuration ar CME and trying to configure B-ACD. Everything is fine, call is routing as expected, but surprisingly can't hear any prompt from Voice Gateway (2811).

One point i need to say first, my bacd prompts and the tcl scripts are at the location flash:bacdprompts


!

application

service queue flash:bacdprompts/app-b-acd-2.1.2.2.tcl

param queue-len 10

param aa-hunt3 3333

param aa-hunt1 1111

param queue-manager-debugs 1

param aa-hunt2 2222

param number-of-hunt-grps 3

!

service aa flash:bacdprompts/app-b-acd-aa-2.1.2.2.tcl

paramspace english index 1

param number-of-hunt-grps 3

param dial-by-extension-option 4

param handoff-string aa

paramspace english language en

param max-time-vm-retry 2

param max-extension-length 4

param aa-pilot 5000

paramspace english location flash:bacdprompts

param second-greeting-time 60

param welcome-prompt _bacd_welcome.au

param call-retry-timer 15

param voice-mail 9000

param max-time-call-retry 600

param service-name queue

!

!


!

!

dial-peer voice 100 voip

service aa

destination-pattern 5000

session target ipv4:10.234.155.40

incoming called-number 5000

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

!

ephone-hunt 11 longest-idle

pilot 1111

list 3001, 3002

timeout 10, 10

description **** HuntGroup for Sales ****

!

!

ephone-hunt 22 longest-idle

pilot 2222

list 3003, 3004

timeout 10, 10

description **** HuntGroup for CustomerService ****

!

!

ephone-hunt 33 longest-idle

pilot 3333

list 3005

timeout 10

description **** Operator ****

!

!


Any clue please? Will highly appreciate your findings!

Correct Answer by paolo bevilacqua about 7 years 9 months ago

Try:


paramspace english location flash:/bacdprompts/

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smalkeric Mon, 08/31/2009 - 10:16
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collect the following debugs:

debug voice application script

debug voice ccapi inout


Correct Answer
paolo bevilacqua Mon, 08/31/2009 - 10:28
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Try:


paramspace english location flash:/bacdprompts/

alig.norbert Thu, 09/03/2009 - 07:50
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Try this:

Put the message files on the root path (flash:/) and change the path in the bac-d-configuration.

I had the same issue and by changing the path it was working.....I don't know why...


Greets

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