Hi Folks, got a problem and need ur help.
I have the following configuration ar CME and trying to configure B-ACD. Everything is fine, call is routing as expected, but surprisingly can't hear any prompt from Voice Gateway (2811).
One point i need to say first, my bacd prompts and the tcl scripts are at the location flash:bacdprompts
!
application
service queue flash:bacdprompts/app-b-acd-2.1.2.2.tcl
param queue-len 10
param aa-hunt3 3333
param aa-hunt1 1111
param queue-manager-debugs 1
param aa-hunt2 2222
param number-of-hunt-grps 3
!
service aa flash:bacdprompts/app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param number-of-hunt-grps 3
param dial-by-extension-option 4
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param max-extension-length 4
param aa-pilot 5000
paramspace english location flash:bacdprompts
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 9000
param max-time-call-retry 600
param service-name queue
!
!
!
!
dial-peer voice 100 voip
service aa
destination-pattern 5000
session target ipv4:10.234.155.40
incoming called-number 5000
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
!
ephone-hunt 11 longest-idle
pilot 1111
list 3001, 3002
timeout 10, 10
description **** HuntGroup for Sales ****
!
!
ephone-hunt 22 longest-idle
pilot 2222
list 3003, 3004
timeout 10, 10
description **** HuntGroup for CustomerService ****
!
!
ephone-hunt 33 longest-idle
pilot 3333
list 3005
timeout 10
description **** Operator ****
!
!
Any clue please? Will highly appreciate your findings!
