Quality Management not recording calls

Unanswered Question
Aug 25th, 2009

I have set up QM 2.6.2 as per the manual and configured SPAN in the intention to use server-based recording. Checked SPAN, works fine, i am receiving UDP if there is acive voice convesation on the phone.

SPAN is connected to the second port of the QM machine.

I configured VOIP devices in the QM Admin application to include the phones that i need to record.

Still the recording folder is empty.

Do I have to enable/configure anything else in order to get it up and running.

I could not find any way to tell the QM machine which one of the NIC cards to use for SPAN and which one - for normal server access. Could it be the problem?

I have this problem too.
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