Missed calls when in a blast group

Answered Question
Aug 25th, 2009
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Hi,


Is it possible to disable "missed calls" for calls that are directed through a blast group. It seems a bit "stupid" to get a missed call when I'm in a blast group just because another user in that group has answered the call.


Thanks,

Eivind

Correct Answer by Steven Smith about 7 years 6 months ago

Probably not what you want, but you can disable all missed calls from showing up with the no missed-calls under the ephone.

Correct Answer by Marcos Hernandez about 7 years 7 months ago

Eivind, I hear you loud and clear. I will forward this to the IP Phone team.


Thanks,


marcos

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David Trad Tue, 08/25/2009 - 15:30
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Hi Eivind,


Its funny you should mention this, i get at least 2 requests a week for me to find a way to turn this off, i dont know why but it just annoys people so much they have to voice their dissatisfaction with this missed call message on their phones.


I honestly believe a Missed Call should only be displayed when the call is directed to that phone in specific, i am sure the Cisco Phones and the IOS has enough intelligence in it to allow for this to take place.




Cheers,



David.

Marcos Hernandez Wed, 08/26/2009 - 07:55
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Unfortunately, this is not supported.


Thanks,

Marcos

Eivind Jonassen Thu, 08/27/2009 - 13:32
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Marcos,


I guess you guys see that "missed calls" are not missed calls any more. The whole purpose of missed calls should only come from missed calls on the user extension, and not from any hunt group. Is it possible to get this feature on the roadmap? Or as a workaround, disable missed calls on the phone, as you can´t be sure if the missed call is to your extension or from a hunt group.


Thanks,

Eivind

Correct Answer
Marcos Hernandez Fri, 08/28/2009 - 11:43
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Eivind, I hear you loud and clear. I will forward this to the IP Phone team.


Thanks,


marcos

Eivind Jonassen Mon, 09/14/2009 - 14:02
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Marcos,


Any update on this issue?


Thanks,

Eivind

Correct Answer
Steven Smith Mon, 09/14/2009 - 14:26
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Probably not what you want, but you can disable all missed calls from showing up with the no missed-calls under the ephone.

Eivind Jonassen Mon, 09/14/2009 - 14:27
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Steven,


This is better than having missed calls that are false.

Thanks for your tip.


Thanks,

Eivind

kevin0neill Tue, 02/16/2010 - 04:08
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Just to let you know, my customers complain about this as well. Does the same happen if I switch from Blast group to Hunt group?

AdamBatey Wed, 02/24/2010 - 23:50
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Hi,


Glad to hear i'm not the only person who finds this frustrating.


I'm the admin of our cisco phone system and i'm a member of a blast group, really wan't to get rid of "Missed calls" on the hunt and blast groups, but don't want to disable missed calls on my phone as i do get direct calls.


Was there any response from the IP phone team? I'm hoping that it can either be removed or setup so that it can be disabled or enabled on hut/blast groups.


Cheers,

Adam

Marcos Hernandez Thu, 02/25/2010 - 18:32
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Yes, a few posts up, from Steven:


"Probably not what you want, but you can disable all missed calls from showing up with the no missed-calls under the ephone."


Marcos

AdamBatey Sun, 02/28/2010 - 15:40
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Hi Marcos,


Yes saw that one thanks, unfotunately I do want to see missed a calls that are placed to my direct line.


Hopefully no missed calls can be added as a feature for hunt/blast groups in the future (or remove this from them all together)


Adam

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