IVR on 2 Extensions

Unanswered Question
Aug 25th, 2009
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my requirement is something like that.

basically we have a helpdesk for ticket logging and remote help of branches and regional offices

these are 2 extensions.

these guys are too much busy that 2 to 3 calls are in queue and when the calls are in queue branch peoples thinks they are not picking fone.

i want to play an IVR when the call recieved from internal extension as well as from outside.

what i have to do.

some sort of scripting or any other option available.

kindly guide

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