Call Routing Script based on Internal vs External Caller

Unanswered Question
Aug 25th, 2009
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My Accouting department services both internal employees and external clients. They would like differnet menus based on who the caller is. i.e. Clients calling on a billing question do not need to be prompted for 'Payroll Issues'. Looking for ideas on on how to use the collected calling number (callerID) and if it is matches our 4 digit extension pattern to route to one menu.. If it is >4 route to the external menu.


Thanks for any Ideas

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