How to Update IPCC Express's CM Information and IP Address Information

Unanswered Question
Aug 25th, 2009
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Hi,

IPCC Express 5.0.2

We Updated CRS CM Information and IP Address Information according to 《Cisco Customer Response Solutions Administration Guide 5.0》,page 11-35 "CRS Serviceability Utility",but we failed.We have try several times,but failed.

Is there anybody ever success?


CRS Administrator Guide 5.0


Updating Unified CM Information

Step 1 In the CRS Serviceability Utility, click the Unified CM Configuration tab.

Step 2 Specify changes to the following fields:

• Existing and New AXL Service Provider information

• Existing and New Unified CM Telephony Provider information

• Existing and New RmCm Unified CM Telephony Provider information

Step 3 Click Update.

The system saves the information in the configuration datastore.

Step 4 Restart the CRS Node Manager on all nodes for the changes to take effect.


Updating CRS IP Address Information

Step 1 In the CRS Serviceability Utility, click the Node Information tab.

Step 2 Select a Node ID from the drop-down list on the left.

Step 3 Specify changes to the following fields:

• Existing IP Address

• New IP Address

Step 4 Click Update.

Step 5 Restart the CRS Node Manager on all nodes for the changes to take effect.



Best regards

Mark


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joesnyde Thu, 08/27/2009 - 08:53
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  • Cisco Employee,

How is failing? When the restart occurs do the changes revert? Have updated the host files on the UCCX server?

markjiang Thu, 08/27/2009 - 09:07
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Hi joesnyde,


After Updating,the web site of UCCX is unreachable. And an alarm of CRS Node Manager service which the UCCX server give causes server reboot continuously.

I don't know what to do.


Best regards

Mark

joesnyde Thu, 08/27/2009 - 09:36
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  • Cisco Employee,

Part 1, modifying CM Configuration, using the CRS Admin guide, start at page 4-3.


Part 2, updating the IP Address, start at page 11-40 depending on deployment use the examples.

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