How to Update IPCC Express's CM Information and IP Address Information

Unanswered Question
Aug 25th, 2009

Hi,

IPCC Express 5.0.2

We Updated CRS CM Information and IP Address Information according to 《Cisco Customer Response Solutions Administration Guide 5.0》,page 11-35 "CRS Serviceability Utility",but we failed.We have try several times,but failed.

Is there anybody ever success?

CRS Administrator Guide 5.0

Updating Unified CM Information

Step 1 In the CRS Serviceability Utility, click the Unified CM Configuration tab.

Step 2 Specify changes to the following fields:

• Existing and New AXL Service Provider information

• Existing and New Unified CM Telephony Provider information

• Existing and New RmCm Unified CM Telephony Provider information

Step 3 Click Update.

The system saves the information in the configuration datastore.

Step 4 Restart the CRS Node Manager on all nodes for the changes to take effect.

Updating CRS IP Address Information

Step 1 In the CRS Serviceability Utility, click the Node Information tab.

Step 2 Select a Node ID from the drop-down list on the left.

Step 3 Specify changes to the following fields:

• Existing IP Address

• New IP Address

Step 4 Click Update.

Step 5 Restart the CRS Node Manager on all nodes for the changes to take effect.

Best regards

Mark

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
joesnyde Thu, 08/27/2009 - 08:53

How is failing? When the restart occurs do the changes revert? Have updated the host files on the UCCX server?

markjiang Thu, 08/27/2009 - 09:07

Hi joesnyde,

After Updating,the web site of UCCX is unreachable. And an alarm of CRS Node Manager service which the UCCX server give causes server reboot continuously.

I don't know what to do.

Best regards

Mark

joesnyde Thu, 08/27/2009 - 09:36

Part 1, modifying CM Configuration, using the CRS Admin guide, start at page 4-3.

Part 2, updating the IP Address, start at page 11-40 depending on deployment use the examples.

Actions

This Discussion