Voice Mail for redirected calls

Unanswered Question
Aug 25th, 2009

I want verify how does voice mail works in the following scenario.

Phone B is configured after 3 ring forward to Phone C.

Phone C is configured if not answer forward to voice mail.

Let say Phone A calls Phone B and Phone B and Phone C did not answer the Phone A's call. In this case can A will leave the voice massage ? Can he leave the voice message into the voice mail box of B ?


I have this problem too.
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rob.huffman Wed, 08/26/2009 - 05:23

Hi Sathasivam,

Yes, in almost all cases the VM system will use the "Originally Dialed Number" to place the VM message, which in your example is Phone B. In newer CUE, Unity and Unity Connection VM systems this can be changed to the "Last Redirecting Number" which would be Phone C, but the standard would be Phone B. If you let us know what system and version you are using we can be more specific.

Hope this helps!


ragulan_dms Thu, 08/27/2009 - 02:20

thanks a lot. I want to know, in general, where it will leave the message for a redirected call.


rob.huffman Thu, 08/27/2009 - 04:55

Hi Sathasivam,

In general it will be Phone B in your given scenario :)




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