Contact Center: Transfer between agents on same CSQ

Unanswered Question
Aug 25th, 2009
User Badges:

hi i'm facing one problem in my ACD setup.

in my ACD setup, calls are landing properly. once call islanded agent wants to transfere the call to another agent within the same CSQ. it takes around 40 sec to 1 min to transfere the call.

what may be reason please help......

agent is transfering the call like internal transfere only......

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)


This Discussion