I have a cluster with two call manager vs 5.1.2 and one IPCC Express 4.5 rebuild 2.
My IPCC is functionally in Partial Service due to the CRS Engine. I can't open the CRS Engine Menu, so i can't see why the server fails.
Too, I have a problems with the call when routed to the IPCC. For example, when somebody call to a number and this is routed to IPCC, the system catch a CTI port and sometimes this CTI ports appear to be redirected to another CTI and the answer is delayed too much. There are three possible type of answer>
1-After 3 tones the system reproduce the locution.
2-Since 6 to 10 tones the system reproduce the same locution (case the CTI port is forwarded(
3-And finally the locution is reproducted inmediately (without signal tones).
Why is it possible?