08-26-2009 04:15 PM - edited 03-13-2019 06:37 PM
I have CallManager 4.0(2a)SR2b that will install a device pack for an IP Phone firmware, but trying to backup first but when I execute BARS it says that is not enable to retrieve the information, Permission denied.
How can I restablished the rights for the administrator account??
Thanks,
JC Arias
Solved! Go to Solution.
08-27-2009 08:10 AM
Hi JC,
You are most welcome my friend! I would check/select "all" accounts
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K96486351
Cheers!
Rob
08-27-2009 04:31 AM
Hi JC,
This password can be reset using Admin Utility (C:\Program Files\Cisco\bin\AdminUtility.exe)
This tool should only be used during Off-Production Hours. This password is used for other tasks as shown in the attached link;
This utility will sync the Passwords for all of these you use the Admin Utility to sync the passwords BackAdmin will be reset (and usable for your project)
SQLSvc, CCMServiceRW, CCMService, CCMCDR and CCMUser
From this excellent Tech Note;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080557ba5.shtml
Hope this helps!
Rob
08-27-2009 06:38 AM
Hi Rob,
Thanks for your time answering to my question. This week I synchronize passwords for SQLSvc service for another issue with this procedure, but which service should I synchronize passwords for BARS application??
Regards,
JC Arias
08-27-2009 08:10 AM
Hi JC,
You are most welcome my friend! I would check/select "all" accounts
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K96486351
Cheers!
Rob
08-27-2009 10:17 AM
Thanks Rob, I'll schedule to execute this procedure.
Regards,
JC Arias
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