Strange Night-service behaviour

Answered Question
Aug 27th, 2009

My night-service on my Cisco 2821 (running CME 7.1 IOS 12.4(22)YB1) is acting up! It's a bit weird, here's my setup and the problem I'm having.

The config is set so that at 5pm the system goes into active night-service and at 9am night-service is disabled. There are two ephone-DNs that have CFNS config. When night-service is disabled, their respective CFA settings should have them go to the AA for one and a parallel voice hunt-group form the other. When night-service is active, they should both go to their voice mailboxes on the CUE. These ephone-dn's are not used as a button on any IP phone. Here's the config:

ephone-dn 191

ring external primary

number 01234511441

label Main Line

description Main Line

name Main Line

call-forward all 6001

call-forward night-service 6000

hold-alert 15 originator

night-service bell

!

!

ephone-dn 192

ring external primary

number 01234511900

label Support Desk

description Support Desk

name Support Desk

call-forward all 1900

call-forward night-service 6000

hold-alert 15 originator

night-service bell

The problem I have is that, in actual operation, when night service is disabled, ephone-dn 191 does the CFA to 6001, but ephone-dn 192 does the CFNS to 6000. When night-service is enabled, ephone-dn 191 does the CFNS to 6000, but ephone-dn does the CFA to 1900.

When I remove the CFNS config line on ephone-dn 192, it does the CFA to 1900 correctly. IF I enter the CFNS config again, it still doies the CFA to 1900. When I manually activate night-service, it still does the CFA to 1900 and then the CFNS 6000 when night-service is disabled.

Really hope that you can lend a hand with this one. If you need my full config, let me know and I'll email it through.

Thanks,

Stu

I have this problem too.
0 votes
Correct Answer by rob.huffman about 7 years 4 months ago

Hi Stu,

Not sure if I understand completely (no surprise :). Maybe it is this bug that effects your IOS version;

CSCsx33278 Bug Details

CFA being reenabled accidentally after turning on and off night service

Symptom: call forward all is being re-enabled on a dn after being removed.

Conditions: night service is activated and then deactivated on the dn.

Workaround: none.

Status

Fixed

Severity

3 - moderate

Last Modified

In Last 7 Days

Product

Cisco IOS software

Technology

1st Found-In

12.4T

12.4(20)T2

Known Affected Versions

Fixed-In

12.4(24.3)T

12.4(24.5.2)PIC1

12.4(24)T1

12.4(22)T2

12.4(22)YB2

12.4(24)YG

12.4(24)GC1

12.4(22)XR

Hope this helps!

Rob

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Correct Answer
rob.huffman Thu, 08/27/2009 - 09:15

Hi Stu,

Not sure if I understand completely (no surprise :). Maybe it is this bug that effects your IOS version;

CSCsx33278 Bug Details

CFA being reenabled accidentally after turning on and off night service

Symptom: call forward all is being re-enabled on a dn after being removed.

Conditions: night service is activated and then deactivated on the dn.

Workaround: none.

Status

Fixed

Severity

3 - moderate

Last Modified

In Last 7 Days

Product

Cisco IOS software

Technology

1st Found-In

12.4T

12.4(20)T2

Known Affected Versions

Fixed-In

12.4(24.3)T

12.4(24.5.2)PIC1

12.4(24)T1

12.4(22)T2

12.4(22)YB2

12.4(24)YG

12.4(24)GC1

12.4(22)XR

Hope this helps!

Rob

rob.huffman Fri, 08/28/2009 - 10:27

Great work Stu! You are most welcome. Bugs can really mess things up thats for sure.

Have an excellent weekend!

Rob

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