Blind transfer with CAD

Unanswered Question
Aug 27th, 2009
User Badges:

Hy ,

Does anyone know why i can do blindtransfer off an conference?


The agent has a inbound call and makes a conference with another phone. so phone A -> agent -> phone B are in conference .

I am tring to transfer this conference to an IVR using the transfer buton from CAD and the conference is transfer to the IVR as i want.


I make a buton in CDA and add the call control action BlindTransfer to the ivr number.

I make again the conference phone A -> agent-> phone B and try the blindtransfer button and nothig, the conference is not transfer to the ivr number.

If i do phone A -> agent and hit the blindtransfer button the call is transfer to the ivr number.


Tx for your answer

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
godspeedbin Tue, 09/08/2009 - 02:39
User Badges:

maybe you can try agent blindconference ivr number then drop.

Actions

This Discussion