Does anyone know why i can do blindtransfer off an conference?
The agent has a inbound call and makes a conference with another phone. so phone A -> agent -> phone B are in conference .
I am tring to transfer this conference to an IVR using the transfer buton from CAD and the conference is transfer to the IVR as i want.
I make a buton in CDA and add the call control action BlindTransfer to the ivr number.
I make again the conference phone A -> agent-> phone B and try the blindtransfer button and nothig, the conference is not transfer to the ivr number.
If i do phone A -> agent and hit the blindtransfer button the call is transfer to the ivr number.
Tx for your answer