Attendant Console Presence In the Directory with Hyphens

Unanswered Question
Aug 27th, 2009

My Callmanager server pulls it's user DB from my AD system. During this, it also pulls in all of my users phone numbers. The only problem I have, is these numbers have the area code and dashes along with the 7 digit number that's actually assigned to the phone. So a phone would have 5551212 but the directory pulls up 614-555-1212. Since the numbers don't match, the directory in attendant console doesn't show the presence of the user, we just get a ?.

I've tried using application dial rules and directory dial rules this hasn't helped. I set them to match 10 digits and remove 3, which should strip just the area code.

Any help is much appreciated


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murabi Wed, 09/02/2009 - 07:34

What is your Attendant Console version? Which phone are you using and what is the Phone load? Is this for SIP or SCCP phones?


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