Attendant Console Presence In the Directory with Hyphens

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Aug 27th, 2009
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My Callmanager server pulls it's user DB from my AD system. During this, it also pulls in all of my users phone numbers. The only problem I have, is these numbers have the area code and dashes along with the 7 digit number that's actually assigned to the phone. So a phone would have 5551212 but the directory pulls up 614-555-1212. Since the numbers don't match, the directory in attendant console doesn't show the presence of the user, we just get a ?.

I've tried using application dial rules and directory dial rules this hasn't helped. I set them to match 10 digits and remove 3, which should strip just the area code.

Any help is much appreciated


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murabi Wed, 09/02/2009 - 07:34
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What is your Attendant Console version? Which phone are you using and what is the Phone load? Is this for SIP or SCCP phones?


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