I am investigating the possibility to use Reason code on Idle for a team. There is no problem to activate the functionality in the desk settings for that team but i would like to know if it's possible to use different reason codes for one desk setting and differnet codes for another team? The IPCC Adminstration documentation says something about this :
"Reason codes allow you to track the agent's state and logout status as it changes. You configure reason codes using the agent desktop application (CTI OS and/or the CAD administrator's desktop). If you use the CTI OS desktop, you can also configure ICM/IPCC software to control when reason codes are required."
Im not aware of the possibility to configure the reason codes through ctios administrator desktop or do i misunderstand the words here? I know that i can change the reason codes in the pg's registry but that would apply to all teams within the same peripheral to use if they activates this functionality. I amusing CUCCH 7.2(5) / CTIOS 7.2(1)