Changing Agent Extension on UCCX, taking long time

Unanswered Question
Aug 28th, 2009


We haev UCCX 7 with CUCM 7. We have observed that when the agent extension is changed on the CUCM administration page, it takes 25-40 mins to take effect, that is, if extension is changed from 1000 to 1001 for agent 'A', Agent is not able to login to new extension 1001 for next 25-40 mins.

How can we overcome this wait time?


I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
tstanik Thu, 09/03/2009 - 06:28

Can you provide the following info?

CallManager full Version

IP Phone

Phone load

Was there any upgrade or change done before the problem rose?

csshenoy80 Thu, 09/03/2009 - 06:35

CUCM v 7.0

UCCX v 7.0

Cisco IP Phone 7942

Default Phone Load

This is a new setup for UCCX, no new changes or upgrades performed after the initial setup.


This Discussion