Changing Agent Extension on UCCX, taking long time

csshenoy80 · ‎08-28-2009

Hi

We haev UCCX 7 with CUCM 7. We have observed that when the agent extension is changed on the CUCM administration page, it takes 25-40 mins to take effect, that is, if extension is changed from 1000 to 1001 for agent 'A', Agent is not able to login to new extension 1001 for next 25-40 mins.

How can we overcome this wait time?

Thanks.

tstanik · ‎09-03-2009

Can you provide the following info?

CallManager full Version

IP Phone

Phone load

Was there any upgrade or change done before the problem rose?

csshenoy80 · ‎09-03-2009

CUCM v 7.0

UCCX v 7.0

Cisco IP Phone 7942

Default Phone Load

This is a new setup for UCCX, no new changes or upgrades performed after the initial setup.