Voice mail does not keep record for one user

vincent.briere · ‎08-28-2009

Hello,

I have a strange issue in a company I support.

This user, we will call User 1, can be called by anyone and can listen to his voice messages if someone leaves any.

He receive the notification in Outlook, no problem whatsoever, except with User 2.

When User 2 calls User 1 and leave him a message, User 1 gets the notification but when he looks at his IP Phone, he got just an unanswered call and no voice message left ...

When User 2 calls anybody in the company, the problem does not occure, only with User 1.

We got a Cisco Unity 7.0 Build 7.0(2)

A Cisco Unified CM Administration System version: 6.1.2.1002-1

A Cisco 7941 for user 1

A Cisco 7942 for user 2

Anybody has an idea ? I don't get it

Thank you for your answers

vkapoor5 · ‎09-03-2009

There is a possibility that you have some rules configured on the Exchange server itself for this particular user, have you checked this yet?

vincent.briere · ‎09-03-2009

Yeah I checked both Exchange settings and outlook rules for those users. It might be a CCM database issue.

We are gonna reboot the system this week end.

Thank you for your inputs

arcaidy76 · ‎09-03-2009

Make sure there isn't an outlook rule moving messages from that caller to another folder.