08-28-2009 07:15 AM - edited 03-14-2019 04:32 AM
I've got a feature request to be able to report on numbers that agents are transferring calls to.
Basically, they are going to start doing referrals to a handful of numbers. They want to be able to report on how many calls are being forwarded by our agents to each of these numbers.
Is there a pre-canned historical report that can be manipulated to show this data?
08-28-2009 08:24 AM
08-28-2009 08:31 AM
Sorry, Express version 5
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