We have UCCE 7.1 with CVP 4 and CCM 5.
We use a route point to transfer to off net toll free numbers. Is there a way to get proper counts for the transfer to a particular call type by agent id? Call Type report does not show which agent did the transfer. Will doing a sql query on TCD / RCD will help? What is the best way to get these counts? The script uses SendToVRU followed by Label node for transfer.