Problem writing to startup config on ACE 4710

sumee · ‎08-31-2009

Dear Experts,

While entering write memory i am getting the following error

"Error in opening startup config, error 2

Write memory failed for context Admin"

Please suggest what to do

The version on ACE appliance is "c4710ace-mz.A3_2_2.bin"

Gilles Dufour · ‎08-31-2009

we have seen this once in the past but could not reproduce.

Are you logged in as admin user ?

If not, try to logg with the username admin.

If that does not work, you need to get the debug-plugin from the TAC and delete the startup-config file from /TN-CONFIG/Admin.

Once the file is deleted you should be able to do a 'wr mem'

Gilles.

sumee · ‎08-31-2009

Hi,

I have logged in as admin user and got the mentioned error

However,when i login with some other context,i am able to write up to the startup config and it works fine

sumee · ‎09-01-2009

Hi Gilles,

Is there any other alternative than to raise a TAC case for the issue

Kindly suggest

Gilles Dufour · ‎09-02-2009

no other alternative.

The TAC is the only solution to get the debug-plugin which is required to manually detete the startup-config file.

But before deleting it, once you get the debug-plugin, do a 'ls -l /TN-HOME/Admin/startup-config'

If the problem exist with a different context, replace Admin with the appropriate context name.

Gilles.