unity connection 7 - Import Users

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Aug 31st, 2009
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Hi,


I get a error message when I try importing or adding a user template.


Import error message:


can't import the dn , this alias has already being assigned to another object in this vms location"


I had earlier tried to create a unity user in Call Manager - end user configuration and deleted it . After that I kept getting the error message.


Other DN imports are working fine.


I can't find the object this dn has been assigned to.


Are there dependency records in unity connection ?


I tried deleting users , recreating , rebooting but to no avail.


Any help appreciated.


Thanks,

Paul




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PAUL CHEN Mon, 08/31/2009 - 05:45
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I tried enabling the UC dependency records but could not even see any dependency records link to look at.


In fact, I imported the user but could not create the use template because it says the alias has already to assigned to another object in this vms location.

Tommer Catlin Mon, 08/31/2009 - 08:28
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I have seen where you delete the user in CUCM and the user is still orphaned in Unity Connection. Go into CUC and delete the subscriber mailbox.


Then re-create the user in CUCM, re-import.

PAUL CHEN Mon, 08/31/2009 - 09:30
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i forgot to mentioned that i imported it but could not create the user template - same error message.


In UC 7 message storage- mailbox stores membership there are no options to delete the mailbox ?


I am not sure where else to look.

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